Henderson Enterprises Ltd

UK's premier Tear-Aid distributor


Your Cart

Refund and Returns Policy

We are consumers too and operate a fair returns policy.
We are more than happy to refund or replace goods that have been returned in the same condition as they were sent and operate a 30-day return policy, which means you have 30 days after receiving your item to return to us, for any reason whatsoever.

Before returning goods  please contact us on returns@siwf.co.uk, ideally with a copy of your proof of purchase and your name with full contact details, explaining your need to return the goods – we are here to help, not put up any barriers to ensuring you are, and remain, a satisfied client.

If the item delivered was the wrong item or it arrived damaged, a photo would be helpful in enabling us to resolve things very speedily

We will issue return or disposal instructions as fast as we can – normally within 1 working day

Return Address:

Henderson Enterprises Ltd
Little Orchard
Ardens Grafton
B49 6DP
United Kingdom


All refunds are made in the same manner as they were paid